Security Policy

1. Security Commitment

Petnexo, a trademark brand of Infoston Systems Pvt. Ltd., is committed to protecting customer information, pet registration records, and order-related data handled through https://petnexo.com.

2. Protection of Customer and Pet Data

• Access to order, registration, and support records is limited to authorized personnel and approved service providers who require access for legitimate business operations.
• Pet identification records and customer contact details are stored and handled through controlled business systems and administrative processes.
• Reasonable safeguards are used to reduce the risk of unauthorized access, alteration, disclosure, or misuse of sensitive records.

3. Protection of Pet Registration Records

Petnexo recognizes that pet registration information plays an important role in identifying pets and helping reunite lost pets with their owners. For this reason, we take care to restrict registry administration, validate operational access, and preserve record integrity where reasonably possible.

4. Secure Payment Processing

Payments made on the Petnexo website are processed using Razorpay or other approved payment processing partners. Sensitive card or banking credentials are handled through the payment provider’s secure environment rather than being stored directly by Petnexo.

Payment approval, settlement, and transaction authentication remain subject to the standards, controls, and banking network requirements of Razorpay and the customer’s payment provider.

5. Monitoring and Risk Management

• We review operational access and platform activity where appropriate to detect misuse, fraud, or suspicious transactions.
• Internal processes may be updated from time to time to strengthen platform security and improve customer data handling.
• Where a security concern affects service continuity, we may temporarily restrict access, delay order processing, or seek additional verification before completing an order or registry update.

6. Customer Responsibilities

• Customers should use accurate information, protect their account credentials, and avoid sharing order or registration access details with unauthorized persons.
• Any suspected misuse, fraudulent transaction, or unauthorized change request should be reported to Petnexo immediately.

7. Security Policy Updates

Petnexo may revise this Security Policy from time to time to reflect operational changes, security improvements, legal obligations, or payment ecosystem requirements. The latest version will be available on https://petnexo.com.