Privacy Policy

1. Scope of This Policy

This Privacy Policy explains how Petnexo, a trademark brand of Infoston Systems Pvt. Ltd., collects, uses, stores, and protects personal information and pet-related records when you visit https://petnexo.com, place an order, register a pet microchip, or use any related service.

This policy applies to customers who purchase pet microchips, GPS pet trackers, pet microchip scanners, or other Petnexo products and services, as well as pet owners who register pets in the Petnexo directory.

2. Information We Collect

• Customer identity and contact details such as name, phone number, email address, billing address, shipping address, and communication preferences.
• Order and transaction details such as products purchased, payment reference information, invoice details, order history, and delivery status.
• Pet identification data such as pet name, species, breed, sex, age, colour, photograph, microchip number, and associated registration records.
• Pet owner and emergency contact information submitted for pet registration, recovery assistance, product warranty handling, or veterinary coordination.
• Technical information such as IP address, browser details, device data, and website usage information used for platform security and service improvement.

3. How We Use Information

• To process orders for pet microchips, scanners, GPS trackers, and related products.
• To create, maintain, and update pet microchip registration and identification records.
• To communicate order updates, delivery status, account notices, and service-related announcements.
• To support lost pet identification and assist in reuniting pets with their owners when valid registration information is available.
• To respond to customer support requests, warranty claims, refund requests, and replacement requests.
• To comply with legal obligations, fraud prevention requirements, bookkeeping, and internal record management.

4. Sharing of Information

We do not sell customer or pet registration data. We only share information where necessary to operate the Petnexo platform or comply with legal requirements.

• Payment processing partners such as Razorpay for secure payment authorization and settlement.
• Shipping and logistics partners for dispatch and delivery of physical products.
• Technology, hosting, and communication service providers operating under confidentiality and security obligations.
• Veterinarians, shelters, rescue organizations, or animal welfare partners when required to verify pet ownership, support a recovery case, or act on the pet owner’s request.
• Government authorities, law enforcement, or regulatory bodies when disclosure is legally required.

5. Data Protection and Storage

Petnexo uses reasonable administrative, technical, and physical safeguards to protect customer information and pet registration records against unauthorized access, misuse, alteration, or disclosure.

Access to customer and pet identification records is restricted to authorized personnel and service providers who require the information to perform specific operational tasks.

• Use of secure access controls and password-protected systems.
• Monitoring and logging of important administrative actions where appropriate.
• Controlled storage of pet registration records and customer support data.
• Periodic review of internal processes for data handling and platform security.

6. Payment Information

Payments made on https://petnexo.com are processed through Razorpay or other approved payment service providers. Petnexo does not store complete card numbers, CVV values, or equivalent sensitive payment credentials on its own servers.

7. Data Retention

We retain customer, order, and pet identification records for as long as reasonably required to provide services, maintain pet registration integrity, comply with legal obligations, handle disputes, and support recovery-related requests.

Where continued retention is no longer necessary, records may be deleted, anonymized, or archived in accordance with operational and legal requirements.

8. Your Rights and Responsibilities

• You should provide accurate and current contact information when placing orders or registering pets.
• You may contact us to update incorrect registration or contact details associated with your account or pet record.
• You may request information about the personal data we hold, subject to verification, legal obligations, and operational feasibility.

9. Policy Updates

Petnexo may update this Privacy Policy from time to time to reflect changes in our operations, products, legal requirements, or security practices. Updated versions will be posted on the website with the revised effective date.